The following three families of phones are in the cisco portfolio. Architecture portfolio 2010 graduate work by alex hogrefe. For example, a pdf portfolio can include text documents, email messages, spreadsheets, cad drawings, and powerpoint presentations. Unified ip ivr has an open and extensible architecture allowing the. The ivr module runs as a separate java web application. Match the number of a caller with a customer record and display it for reference when talking to the caller. Nick krouwel is currently joining mit as an architectural exchange student from the technical universi ty of delft.
Cisco unified ip ivr is a softwarebased ivr system that processes ip streams. You can also import photos dwg pdf files into the software from other programs. Modeling an ivr system using gprs enabled devices and at. These 17 highquality examples from archdaily readers can help you in designing your own. The implementation of a modern ivr system makes no exception. The interfaces toward intelligent peripherals, including databases, in platforms, the call agent in a call center and. Modeling and analyzing ivr systems, as a special case of self. Summarize the scope of your project and draft a highlevel system architecture plan. Ivr acd interactive voice response and automatic call distribution integration. The avr architecture was conceived by two students at the. Architecture landscape portfolio creative templates. Which software is better for creating architectural portfolio. The files in a pdf portfolio can be in a wide range of file types created in different applications.
Credit card secure architecture for interactive voice. This document identifies which parts of the gs1 system are wellestablished architecturally and which parts are expected in the nea r future. Considering the architecture level, one can distinguish the following architectures. It involves knowledge from many areas, more precisely from the. Draw floor plans in minutes, with the easy to use inbuilt 2d drawing tool. The framework is a simple, logical structure that helps in organizing the information infrastructure of. Hastings architecture i was the lead design contributor for the team. We will also learn the basic call flow of the ivr system which in turn will show how the actual ivr system works.
The suite of products within the cisco contact center portfolio offers a wide range of. The strategic guide to ivr investments in carrier environments. Interactive voice response systems ivrs love them or hate them, you need. Learn how conversational interactive voice response ivr technology enables natural.
You will find in this chapter definitions, principles and concepts related to system architecture and system design as well as interesting discussions concerning these subjects. The online architectural design portfolio of serwan saleme architecture student from the architectural association school of architecture. It delivers an intuitive service experience that anticipates the callers needs and enables them to interact with the system naturally, in their own words. The architecture of the ivrs is a combination of telephone equipment, a software application, a database and a supporting infrastructure. The zachman framework is a widely used approach for engineering enterprise architecture. But for a more professional output, any of these is suggested. Marketscope for ivr systems and enterprise voice portals published.
The portfolio and the diagram is about the changing ways architects see, read, and use the words and images of architectural publications. Very much driven to continue my academic education at mit, i am caught by a vision whe re our knowledge and technology does not limit us but rather enables us to turn surreal dreams into. November 2019 quarterly technology portfolio update. With a huge library of objects, including walls, stairs, doors, windows, roofs and much much more, now you can draw your floor plan in literally minutes.
When applying for an architecture job, you need to make sure you have the perfect portfolio. Architecture sample portfolio university of auckland. The essence of an ivr system is its ability to offer selfservice for the user and it is typically. Architecture landscape portfolio has 21 image frames that you can resize them and change the position as you like. It is a cuttingedge pc based call center solution with open platform architecture. Aug 07, 2017 cisco unified ip ivr has the following primary components. This is further reflected in the building curtainwall glazing and in the wood volumes which are used as a. Nuance conversational interactive voice response ivr enables human. Architecture 2 architecture the fundamental organization of a system embodied in its components, their relationships to each other and to the environment and the principles guiding its design and evolution p141 standard systems architecture the fundamental and unifying system structure defined in terms of system elements, interfaces. Summarize the scope of your project and draft a highlevel system architecture. Cellphone based interactive voice response system for college. This part will cover the basic ivr details such as overview of the ivr system, architecture of ivr and different technology used within ivr.
It has a lot of great features like master pages, autonumbering, predefined titles and text. Frey z the arrangement of the functional elements into physical blocks. Prior to this, he graduated in architecture from the school of architecture, cept university, ahmedabad, india. Receive fax messages and route them to appropriate fax machines. Portfolio risks, journal systems and software, vol. May 15, 2015 ivr definition, deployment and system ivrs architecture block diagram 14 15.
Cisco unified contact center enterprise ucce overview of. Introduction to system architecture architecture to value. A history of modern architecture as a discursive practice. Infinity is an intelligent call center solution based on sip. Automated victim notification system certification accreditation tracking system architecture upgrade dmv project 2019. Testing ivr systems white paper interworking testing ivr systems are always integrated into the entire network. A pdf portfolio contains multiple files assembled into an integrated pdf unit. Architecture portfolios carbonmade your online portfolio. Benefit from the first ivr based, postcall survey platform. May 15, 2011 ivrs architecture ivrs is a telephony system that interacts with caller and helps in routing the calls.
Category 4 project portfolio investment business case. Architecture portfolio 2010 graduate work by alex hogrefe issuu. Cisco unified ip interactive voice response data sheet cisco. Architecture z the structure, arrangements or configuration of system elements and their internal relationships necessary to satisfy constraints and requirements. This document describes the architecture for a cisco unified cvp deployment that provides a recommended architecture for credit card safety and security. Alex hogrefes portfolio of graduate architecture work from miami university, 2010. I have divided the ivr testing tutorial into two different parts. Opentext qfiniti survey makes it possible for contact centers to hear directly from a customer immediately after an agent interaction, and then automatically link both the customer satisfaction score and the agent evaluation score to the recorded call, email, or chat. A metal panel system is employed, adhering to a strict module and rhythm. Information system architecture isa is a part of a vaster field of architectures and models relevant for the organization. Effective risk management techniques in development of ivr. Ivr architecture complete cyclos documentation wiki.
Jan 07, 2010 alex hogrefes portfolio of graduate architecture work from miami university, 2010. The top issue with ivr systems today, from the customer perspective, is that the. An architecture of a telephonebased system for speech. The original files retain their individual identities but are assembled into one pdf. Nearly every firm today has a website to display their past projects.
Architecture webster interpretation architecture the art or science of building system a system design philosophy list desired goals, properties, functional utility of the system in the order of importance derive design implications of the desired goalspropertiesutility of system. When a call is attended by asterisk the control of the call is passed on to the ivr controller. Our highest rated vendors are developing applications that personalize customer selfservice for smartphone and tablet users. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Ivr definition, deployment and system where the modern ivr systems enable users to interact through a computer system via two interfaces. Architects today do not use the glossy photographs of magazines in the same way that nineteenthcentury architects mobilized the drawings in the grand folios.
The design reflects frankes product line as well as a contemporary aesthetic. This runtime environment runs cisco unified ip ivr workflows. This portfolio shows a summary of work produced throughout the course of 2nd year studies in architectural design at the university of edinburgh. Conversational ivr technology for customer self service nuance.
Genesys stands out for portfolio depth, vertical specialization and endtoend solutions. Architecture graduate portfolio collection of design and creative works. Sep 03, 2017 a2a a lot of people prefer powerpoint because of its easy interface. He recently completed his interaction design studies at copenhagen institute of interaction design ciid. Ivr solutions that allow a computer to detect dtmf and voice inputs, and respond with prerecorded or dynamically generated audio to further direct users on how to proceed, now have a myriad of uses that are mostly taken for granted. In this windows guibased applicationdevelopment environment, you can create applications and workflows using a draganddrop interface. Aculab the essence of ivr solutions product deployment note. Ivr acd integration of ivr and acd technologies custom ivr. Improving customer experience with ivr dmg consulting llc. The enterprise architecture solution with enterprise. The admissions committee looks very carefully at the portfolio because it contains a tremendous amount of subtle information. Collect and display pending live calls or messages that have been left by callers.
This template has global swatches which can help you change the color theme real quick. After assembling a pdfportfolio in adobe acrobat, you can easily e. The framework is a simple, logical structure that helps in organizing the information infrastructure of the enterprise. The input to the system can be either in the form of voice or touch tone signal. Interactive voice response ivr software project management. Jay lassman, bern elliot mobile device use is the leading driver of new interactive voice response applications. Marketscope for ivr systems and enterprise voice portals. There are two major types of interfaces used to integrate an ivr system.
509 1580 203 1512 468 1330 1066 458 253 644 29 1433 716 247 165 1503 378 1232 304 63 730 1659 927 1234 779 520 1068 1362 1234 850 141 656 220 828 1331 1215